WARNING *** leaf spring failer!!!!!

[arb383]

there are not to many manufacturers in the world,let alone australia that would give an unconditional warranty on a product that they do not fit and is abused.
why would the 4x4 industry be any different?

just my opinion.

[Suspension Stuff]

there are not to many manufacturers in the world,let alone australia that would give an unconditional warranty on a product that they do not fit and is abused.
why would the 4x4 industry be any different?

just my opinion.

Well there is my answer. You don't care less about these people. Not every Aussie is a liar. You and your mates assume that these guys abuse the leafs whenever there is a problem so you don't have to honour the warranty.

[macca81]

there are not to many manufacturers in the world,let alone australia that would give an unconditional warranty on a product that they do not fit and is abused.
why would the 4x4 industry be any different?

just my opinion.

Well there is my answer. You don't care less about these people. Not every Aussie is a liar. You and your mates assume that these guys abuse the leafs whenever there is a problem so you don't have to honour the warranty.

was basicaly what i was thinking...


as said earlier in the thread, these springs were not abused, so why should a warranty be refused for abuse?

[macca81]

Shame, shame, shame.
Who is this mob so we can boycott them

its a pretty big mob to boycott.... the majority of the 4wding community would use these guys regularly, to boycott them to a degree to get them to notice would be a huge ask...

[Rory]

even a abused spring should be able to hold upto it! look at stock leaf springs, they go for 20years of being abused by ppl overloading them day in day out. IMO aftermarket springs should be of the same qaulity yet they never are, hence why ill never buy a set

[Sic Lux]

Shame, shame, shame.
Who is this mob so we can boycott them

have a read throught then look at the names of the product i think you'll figure it otu and look at gut's first post thats why there's so many ****

[DanielS]

there are not to many manufacturers in the world,let alone australia that would give an unconditional warranty on a product that they do not fit and is abused.
why would the 4x4 industry be any different?

just my opinion.

careful mate......

please reread my first post, the springs havent been abused.

And as for the "why would the 4x4 industry be any different"? EFS is a well respected after market suspension supplyer and it sounds like they honour warrenty claims?? ... as a matter of fact so do OL...


Its a shame larger manufactures like *R* selling OLD MAN Native australia large flightless bird (hope that helps anyone who is in doubt) spend so much money on avertising and yet give no after sale support. Heres a thought half your avertising budget and honour warrenty...guess what word of mouth from happy customers will more that double the coverage lost thru halving your avertising buget..... Word of mouth is a big thing mate.

I know your just a branchy or whatever and I not trying to shot the messenger.... but the service is shait. I shouldn't have to resorting to a public forum for advice or something you guys should just give!

If my comp truck gets finished (in members section) and I have to put A*B sickers on it for events, I will probably have stickers in black aNd red say after " A*B.. Warrenty?? HA HA", or "we back our product till your out the door".

Daniels

[DanielS]

even a abused spring should be able to hold upto it! look at stock leaf springs, they go for 20years of being abused by ppl overloading them day in day out. IMO aftermarket springs should be of the same qaulity yet they never are, hence why ill never buy a set

Rory,

that is a really good point mate thanks for that..
although they lose there ride height< i have never seen a OEM(ha ha) leaf spring pack fail. Even on the mines and civil jobs up north.. Shait I have seen any a toyo carrying well over weigh gear, corrigation for hours till the shocks leak oil and even the after math of a tropy that jumped a good 16m+ (yandi rail job where the pack saddle road crosses the formation about 3m high toyo carry about 120km/h) and had the snot flogged out of it all it days never have any issue on stock springs...cant coment on the front diff thou..

[macca81]

even a abused spring should be able to hold upto it! look at stock leaf springs, they go for 20years of being abused by ppl overloading them day in day out. IMO aftermarket springs should be of the same qaulity yet they never are, hence why ill never buy a set

Rory,

that is a really good point mate thanks for that..
although they lose there ride height< i have never seen a OEM leaf spring pack fail.

id check which way around you have your letters

[Suspension Stuff]

Where's the old flightless birds leafs made arb383??

[trains]

there are not to many manufacturers in the world,let alone australia that would give an unconditional warranty on a product that they do not fit and is abused.
why would the 4x4 industry be any different?

just my opinion.

When my vehicle was worked on by A B, they damaged spring pin hangers, grease nipples, spring pins with hammer blows that bent, and damaged these parts. I was not impressed.

I found stripped threads, and nuts after they had worked on the vehicle.
I felt that their pride in workmanship, and attitude towards the job was far from acceptable.

I would not tolerate that type of work from my Mechs and apprentices, so I dont see why I should tolerate that work on my vehicle.

My standard of work is far above that, yet they pulled the " We didnt fit it so we cant warranty it", yet there was no mention of that when I first enquired, and said I would be fitting it myself.
My spring package was fitted with care, correctly, as per specs, and without hammers or brute force.

Maybe then, would have been a really good time for them to be up front, and make it known.

Having been in the industry for some years, I have seen people bring back abused parts, and its pretty obvious when this occours.

However there are also new parts that just fail, it happends, I get that.

And you fix the problem professionally, and quickly without treating the customer as if they were the problem.

If a vehicle has been abused, there are other warning signs that point to such behaviour, so it adds up pretty quickly.
As too with a part failure, that just happened, as it was a friday build near knock off time etc.
So yes there are many factors to consider, however there appears to be a general trend appearing here.

And if I was a CEO reading this, I would immidiately recognise a cultural problem within my company, and start taking action on it immidiately, so that we would once again be the market leaders, for good reasons.
Not past victories.



Trains

[Struth]

Shame, shame, shame.
Who is this mob so we can boycott them

have a read throught then look at the names of the product i think you'll figure it otu and look at gut's first post thats why there's so many ****

Yeh I know who we are talking about but was just obeying the no naming clause

The size of this company is what annoys me, I don't know if stores are franchises or not, but at the end of the day the store should be able to claim warranty expenses back onto the parent company and the parent company should do the ethical thing and have protocols in place for warranty issues.

Cheers

[MissDrew]

Funny thing is I run *** *** springs in my 80. I need new rear springs because I have added draws etc and it no longer sits level.
Guess which brand I`m not getting when I buy the new coils within the next month or so.

So for the cost of 1 pair of leaf springs they have just lost the sale of 1 pair of coil springs.

[macca81]

Funny thing is I run *** *** springs in my 80. I need new rear springs because I have added draws etc and it no longer sits level.
Guess which brand I`m not getting when I buy the new coils within the next month or so.

So for the cost of 1 pair of leaf springs they have just lost the sale of 1 pair of coil springs.

hey guts, wanna toss ya old springs down to tassie for me??

[arb383]

there are not to many manufacturers in the world,let alone australia that would give an unconditional warranty on a product that they do not fit and is abused.
why would the 4x4 industry be any different?

just my opinion.

you guys are totally missing the the point.
read my post again.
i am not refering to just the people in this topic or one particular company or product.
i am talking about anything that you can purchase for a car,including the car itself.
if you buy a product and fit it to the car yourself and there is a problem,you blame the product.
you then take the product back and try to convince the seller that:
1.you fitted it correctly.
2.it was the right product for the application.
3.it was not abused or used incorrectly.

it is impossible for the salesman to know wether or not those 3 things have happened.he can only take you on face value.and will base his decision on the whole scenario.

if you bought a crankshaft from a big name distributor,fitted it to your engine and it broke,and you went back to the store for warranty they would laugh you out of the shop.
factors totally out of the control of the manufacturer could have caused the problem so no warranty appies.SO WHY WOULD THE 4X4 INDUSTRY BE ANY DIFFERENT?

to say that arb do not honour warranties on any of there parts is laughable.
all products can and do fail in any industry.and if your policy as a company was to have a totally unconditional warranty you would be out of business real fast.and broke.

why do you guys think that government departments,mining,telstra,fire service,abulance,police and countless others depend on arb products?

you guys cannot comprehend how much suspension gets fitted by arb and perfoms faultlessly for many years,compared to such a small number of warranty problems.the thing is you only ever here the bad stuff.

it is sad that instead of admitting fault,customers will lie to try to get something for free.and then if that fails,spread bad press about them to try to make others not buy from that company.
no company needs that kind of customer,so boycott away if it makes you feel better.

remember,poor customer attitude=poor customer service.not the other way around.
if you walk into any store with a chip on your shoulder or a poor attitude,more than likely you will walk out unhappy.

[hulsty]

well atleast it would be easy to settle, if its faulty material/manufacturing or overloaded/abused, get a metalurgist to study the break!! Should be able to determine the type of failure

[Suspension Stuff]

If customers purchase suspension from Suspension Stuff and decide to fit it themselves they still have a warranty. The manufacturers who I purchase from honour this warranty. If they don't I honour the warranty myself. I can do this because the products I sell are great quality and I nearly never have a problem and above all it is the right thing to do. I get a detailed list of what accessories the customer has fitted to their vehicle and send the appropriate suspension. If I send the wrong product I send a more appropriate product and I pay for returned freight.

I have not found my customers to be liars but honest. My customers have no reason to lie because I send the appropriate quality product.

Just because some other company does the wrong thing by their customers doesn't mean that flightless bird company should follow.

Profit isn't everything.

Shane

[DanielS]

there are not to many manufacturers in the world,let alone australia that would give an unconditional warranty on a product that they do not fit and is abused.
why would the 4x4 industry be any different?

just my opinion.

you guys are totally missing the the point.
read my post again.
i am not refering to just the people in this topic or one particular company or product.
i am talking about anything that you can purchase for a car,including the car itself.
if you buy a product and fit it to the car yourself and there is a problem,you blame the product.
you then take the product back and try to convince the seller that:
1.you fitted it correctly.
2.it was the right product for the application.
3.it was not abused or used incorrectly.

it is impossible for the salesman to know wether or not those 3 things have happened.he can only take you on face value.and will base his decision on the whole scenario.

if you bought a crankshaft from a big name distributor,fitted it to your engine and it broke,and you went back to the store for warranty they would laugh you out of the shop.
factors totally out of the control of the manufacturer could have caused the problem so no warranty appies.SO WHY WOULD THE 4X4 INDUSTRY BE ANY DIFFERENT?

to say that arb do not honour warranties on any of there parts is laughable.
all products can and do fail in any industry.and if your policy as a company was to have a totally unconditional warranty you would be out of business real fast.and broke.

why do you guys think that government departments,mining,telstra,fire service,abulance,police and countless others depend on arb products?

you guys cannot comprehend how much suspension gets fitted by arb and perfoms faultlessly for many years,compared to such a small number of warranty problems.the thing is you only ever here the bad stuff.

it is sad that instead of admitting fault,customers will lie to try to get something for free.and then if that fails,spread bad press about them to try to make others not buy from that company.
no company needs that kind of customer,so boycott away if it makes you feel better.

remember,poor customer attitude=poor customer service.not the other way around.
if you walk into any store with a chip on your shoulder or a poor attitude,more than likely you will walk out unhappy.

maybe bloke if everyone is telling you your baby is ugly, you need to sit down infront of a mirrior think about it have a little cry and admit that maybe your baby is ugly...

I have been working in the mining industry over here in WA since 92 and have seen many ARB OME spring packs fail..... i m not wanting to throw mud about that and if you hadn't brought it up I would have left it alone. I really dont like you telling me that I'm lieing in regard to this spring failer. The spring was correctly fitted and never abused. So what fault would you like me to admit? that we brough a product used it well within what would be considered as normal, shait I have said to towed a single axle boat trailer!

What the funk would be considered abuse? the cruiser doesn't entre comps, doesn't go rock crawling, doesn't jump, doesn't get over loaded, its my brothers pride and joy. If 90% black top use and 10% off road beach work is considered abuse then HELL YEAH WE PROPER FLOG SNOT OUT OF EM

Please leave your sales crap at the door and look at the facts.

We not asking for unconditional warranty, just warranty on a product that failed.

My comp truck get abuse and as a result the springs sag of quicker than normal, now listern closely fella I DONT CLAIM WARRANTY ON THESE NOW DO I AS IT WOULD BE VERY UNREASONABLE OF ME TO DO SO.

a couple of times you have mentioned 4wd industry and warranty in the same sentance, but we have heard from others post that they have not had issues with warranty with EFS or the like. Please stop saying 4WD industry as it is becoming very clear to me and everyone else that ARB and EFS should not be the same boat. It disgusting(SP?) that a small company like EFS go out of there way to make the customer happy yet a big company like ARB just laugh of warranty.

It is ture people do focus on the bad points of a product, but with well trained and willing sales and service personal most issues can be sorted before becoming a major problems.

Some of your open comments directed at me should be reviewed mate and you should also answer the questions others have asked you in this forum. You deided to jump on the soap box a start preaching about your product....


Daniels

[Suspension Stuff]

Where are Old Man Emu Leafs made?

[DanielS]

I'm not to sure, I am pretty sure that the Dakar is made over seas.( please correct me ARB383 if I'm wrong, oh and tell me once more I fitted them wrong and abused them)

[Suspension Stuff]

I'm not to sure, I am pretty sure that the Dakar is made over seas.( please correct me ARB383 if I'm wrong, oh and tell me once more I fitted them wrong and abused them)

[DanielS]

well atleast it would be easy to settle, if its faulty material/manufacturing or overloaded/abused, get a metalurgist to study the break!! Should be able to determine the type of failure

we are looking into this at the moment , cost is a big thing. But I will ask some friends at a large mining machinery that are yellow dealer ship here to have a look for me.

[DanielS]

I'm not to sure, I am pretty sure that the Dakar is made over seas.( please correct me ARB383 if I'm wrong, oh and tell me once more I fitted them wrong and abused them)

gotta laugh

[macca81]

so at the start of this year i purchased a new pair of shoes. being a poor man i decided i would spend that little bit more cahs and get a decent pair by a well known brand so that they would last me. i went with adidas. one of the worlds largest clothing manufacturers.

6 weeks after getting them i found a tear in the material, and after forking out a good deal of cash i was obviously a little disspleased with the situation, so i took them back and they got sent off to adidas for assesment.

4 weeks later i got a new pair of shoes, in the wrong colour. so i gave em a call and the very rude customer service lady told me it was my fault as i didnt specify a colour (i also didnt specify my size, but i figured they would be able to work that out as they had my original pair...). as i didnt really have another pair of shoes to wear for another 4 weeks, i left it and learnt to deal with the new colour.

now, adidas is a HUGE company, and they gave me a new pair of shoes because the first pair failed. they did not sell it to me personaly, it was sold thru a retailer. they did not fit them for me, i knew my size and just walked out the door with them without trying them. they did not follow me around for 6 weeks to check that i wasnt abusing them, they took my word that it was due to wear and tear. they still gave me a new pair with no questions asked, and altho the time it took was rather frustrating, and the woman i talked to at customer dis-service was a rude biatch, i can still recomend them.


it may not be the 4wd industry, but its a whole lot bigger than that and they can still honor a warranty claim from the little guy... there is a reason adidas is so big, not only do they have quality products, but they have good after sales service (generaly). some other companies need to start looking at more than just the quality of the products they stock...

[DanielS]

so at the start of this year i purchased a new pair of shoes. being a poor man i decided i would spend that little bit more cahs and get a decent pair by a well known brand so that they would last me. i went with adidas. one of the worlds largest clothing manufacturers.

6 weeks after getting them i found a tear in the material, and after forking out a good deal of cash i was obviously a little disspleased with the situation, so i took them back and they got sent off to adidas for assesment.

4 weeks later i got a new pair of shoes, in the wrong colour. so i gave em a call and the very rude customer service lady told me it was my fault as i didnt specify a colour (i also didnt specify my size, but i figured they would be able to work that out as they had my original pair...). as i didnt really have another pair of shoes to wear for another 4 weeks, i left it and learnt to deal with the new colour.

now, adidas is a HUGE company, and they gave me a new pair of shoes because the first pair failed. they did not sell it to me personaly, it was sold thru a retailer. they did not fit them for me, i knew my size and just walked out the door with them without trying them. they did not follow me around for 6 weeks to check that i wasnt abusing them, they took my word that it was due to wear and tear. they still gave me a new pair with no questions asked, and altho the time it took was rather frustrating, and the woman i talked to at customer dis-service was a rude biatch, i can still recomend them.


it may not be the 4wd industry, but its a whole lot bigger than that and they can still honor a warranty claim from the little guy... there is a reason adidas is so big, not only do they have quality products, but they have good after sales service (generaly). some other companies need to start looking at more than just the quality of the products they stock...

did they tell you that:
1: you had fitted them incorrectly,
2: you lie and abuse the product?

sorry

i agree, you had a good outcome and they handled the issue reasonably well, thats how this issue should of been handled.

[Chucky]

Recently I had a brand new uni fail on the cruiser.
Took it back to the auto shop I bought it at and I got a brand new one. Now questions ask. And I fitted it myself.
Wasn't even asked if I was a mechanic or fitter (which I am). They appoligised and gave me a new one there and then.
As for scenaro of the failed crank. I know of two custom cranks that have failed within a small time of fitting. Both were replaced under warrenty. It isn't hard to see if a part has been abused. It becomes even easier if the whole car is brought in to check for abuse.
Personally, I refuse to deal with a company who simply wont accept that their product will fail. And when I make major purchases, I always look for examples of how the supplying company deals with warrenty claims, You can tell alot about a product byt he way the sellers behave.

[arb383]

daniels,
i am not refering to you in my post,i am talking about customers in general.
i know nothing about your ability or situation so my post was not aimed directly at you.
you are correct in saying arb are not in the same boat as the rest of the 4x4 industry.
fact is they are number one,and people just love to have a shot at the big guy.
4wd stuff,
i'm glad you have such a successful business and work ethic.i will be interested to see how your doing in 20 years.
imagine how much you'll know by then!

ome dakar springs are not made in australia.

any other questions?

[Suspension Stuff]

Another question. Can you make an effort to help these guys out with their suspension. I am sure you agree that no product is perfect. Maybe these guys can get a fair go.

Shane

[Hoppy11]

Customer service eh, i bought front leaf springs and shocks to suit MY vehicle, when fitted, (by myself) the shocks were too short for the lift that the spring gave, the springs and shocks were bought as a package, the shock was 25mm from full extension when fitted. when i took a pic of the shock with it's 25mm of travel and asked if I could send them back and get ones that where longer and would suit the lift of the springs that they supplied I was told that it was the correct shock for the spring and they would not take it back and swap it for one that was longer, So I had to buy shocks from another company, I still have the first shocks in the shed, in thier boxes.

hoppy

[MissDrew]

Customer service eh, i bought front leaf springs and shocks to suit MY vehicle, when fitted, (by myself) the shocks were too short for the lift that the spring gave, the springs and shocks were bought as a package, the shock was 25mm from full extension when fitted. when i took a pic of the shock with it's 25mm of travel and asked if I could send them back and get ones that where longer and would suit the lift of the springs that they supplied I was told that it was the correct shock for the spring and they would not take it back and swap it for one that was longer, So I had to buy shocks from another company, I still have the first shocks in the shed, in thier boxes.

hoppy

Your fitting of them made them to short, don`t you understand warranty