Outer Limits 4x4 Board

jessie928 wrote:

love ke70 wrote:

jessie928 wrote:what a TOOL!

post the company name up, his e-mail address and or ph number

BETTER STILL

post them to EVERYONE that posts a reply to this thread, so we can all e-mail him, and cal him up to tell him how much of a tool he is, and how small the world is when you have e-mail and a large internet forum.

JEs

yes, im sure thats a brilliant idea, more anonymous emails and phonecalls are sure to improve the customer help program no end.

he told you, the lateral loading on the shock was too much.
the welding is shit no arguement.
lets all carry on with the bigger things in life, its too short to worry about a little git in an office being a bit offensive.
sheeze, if i got upset everyone told me one of my cars was built crap id be institutionalised by now.

and p.s. heim joints wouldnt be the best idea would they? im sure theyd bind quite nicely on flex? much the same as they do on upper and lower arms which gives that "tight, no body roll" feeling drifters love...

cheers, andrew

you must know him...

and yeah, it is a good idea, It may get the business to pull their friggen head in. Its alot better than rocking up when he's leaving work and punching his head in, you can get 14 years for that now.....

" if i got upset everyone told me one of my cars was built crap id be institutionalised by now."

your car must be pretty crap if alot of people are telling you this.
better sell it and buy a daewoo..hehehehe

sorry, dont know him

the car was about go not show, and having a large number of private school friends they didnt appreciate it too much
and they also dont like mud, so you know...
nothing wrong with a daewoo

anywho,

i believe some people were getting upset coz we are talking over their tech discussion

Okay... I've been watching this thread for a bit but havn't really had any input for it until now...

Yes, his customer service was shocking, I must admit. But I also must ask, what the heck were you thinking even mentioning the word Warranty in your original email to him? Your truck is running on 5 year old shocks (Yeah, I know you only did 2km on them) But they were none the less 5 years old.

I'm sure you would have got a far less aggressive response if your email did not sound like a request for a warrant claim and you had simply asked the question you claimed to want the answer to and while I will probably never buy Rancho shocks (for my own reasoning) I honestly don't see the point of bagging them out all over outers because you had a self induced bad customer experience - Yes they could have responded better - but a reasonable customer probably wouldn't get this kind of response anyway.

Froon wrote:Okay... I've been watching this thread for a bit but havn't really had any input for it until now...

Yes, his customer service was shocking, I must admit. But I also must ask, what the heck were you thinking even mentioning the word Warranty in your original email to him? Your truck is running on 5 year old shocks (Yeah, I know you only did 2km on them) But they were none the less 5 years old.

I'm sure you would have got a far less aggressive response if your email did not sound like a request for a warrant claim and you had simply asked the question you claimed to want the answer to and while I will probably never buy Rancho shocks (for my own reasoning) I honestly don't see the point of bagging them out all over outers because you had a self induced bad customer experience - Yes they could have responded better - but a reasonable customer probably wouldn't get this kind of response anyway.

I agree, personally if they were my shocks I wouldn't attempt to claim a warranty unless I had the welds checked. Sure the apprentice was welding that day but your shocks have taken a hit as someone has mentioned.

How far from total compression do your bump stops take over. You would be surprised how many owners of well set up trucks don't realise that shocks don't last long when they are over compressed.

If you had have done more searches on Outers you would know not to purchase Rancho's.

Hey Guys , I have 40 mm left at full travel and yes I asked if they had a warranty because I heard from more than one person they had a lifetime warranty on workmanship , but they don't , and as for the damage , most of it was done while the shock was flailing arround. I use a torsion bar setup for my sway bars which I don't have to disconnect so i was out for 4 hours and only noticed it on road when the car torqued up about 3 inchs while changing gears.

I'm sure the rest of the guys who work at this particuliar establishment are fine and yes you do have bad days at work where you might treat a customer a bit harshly , but when your told your a d-ckhead over the phone and then hung up on , I'm sure everyone would behave the same.

As far a I am concerned I have gained a bit more Knowledge about the quality of shocks in general and will do my research before purchasing another set , Cheers Paul.

Even though I said search on Outers. You get all sorts of opinions and it is hard to know which one to listen to. It is the same everywhere.

Good luck.
Shane

Yeah opinions are just opinions. My opinion is that if someone emailed me about a 5 year old shock, regardless of klm, i would not have honoured warranty either. I would have been more tactful with my reply however

MART wrote:Hey Guys , I have 40 mm left at full travel and yes I asked if they had a warranty because I heard from more than one person they had a lifetime warranty on workmanship , but they don't , and as for the damage , most of it was done while the shock was flailing arround. I use a torsion bar setup for my sway bars which I don't have to disconnect so i was out for 4 hours and only noticed it on road when the car torqued up about 3 inchs while changing gears.

I'm sure the rest of the guys who work at this particuliar establishment are fine and yes you do have bad days at work where you might treat a customer a bit harshly , but when your told your a d-ckhead over the phone and then hung up on , I'm sure everyone would behave the same.

As far a I am concerned I have gained a bit more Knowledge about the quality of shocks in general and will do my research before purchasing another set , Cheers Paul.

Paul,

Bring your dud shock in and we will sort it out for you straight away, no hassles.

Rick.

BBM Rick wrote:

MART wrote:Hey Guys , I have 40 mm left at full travel and yes I asked if they had a warranty because I heard from more than one person they had a lifetime warranty on workmanship , but they don't , and as for the damage , most of it was done while the shock was flailing arround. I use a torsion bar setup for my sway bars which I don't have to disconnect so i was out for 4 hours and only noticed it on road when the car torqued up about 3 inchs while changing gears.

I'm sure the rest of the guys who work at this particuliar establishment are fine and yes you do have bad days at work where you might treat a customer a bit harshly , but when your told your a d-ckhead over the phone and then hung up on , I'm sure everyone would behave the same.

As far a I am concerned I have gained a bit more Knowledge about the quality of shocks in general and will do my research before purchasing another set , Cheers Paul.

Paul,

Bring your dud shock in and we will sort it out for you straight away, no hassles.

Rick.

customer satisfaction ( when its not even your customer yet)

End of story.

Jeeps wrote:Yeah opinions are just opinions. My opinion is that if someone emailed me about a 5 year old shock, regardless of klm, i would not have honoured warranty either. I would have been more tactful with my reply however

Yep, especially when the shock hasn't been used in the intended fashion.

BBM Rick wrote: Paul,
Bring your dud shock in and we will sort it out for you straight away, no hassles.
Rick.

With this sort of help, I know where I would be going next time.

Well done to Rick and BBM, More people should support the shops that support them.

Nick

Thanks Rick but I pressed the eye back together on saturday and welded it , hopefully the heat hasn't buggered the adjuster , Cheers Paul.

MART wrote:Thanks Rick but I pressed the eye back together on saturday and welded it , hopefully the heat hasn't buggered the adjuster , Cheers Paul.

Glad to hear you got er done mate. Just give us a holler if you need a hand in the future.

Rick.

4WD Stuff wrote: personally if they were my shocks I wouldn't attempt to claim a warranty unless I had the welds checked.

Not stirring the pot at all, but do you know what this means? I've worked in the NDT industry for years and years and sure, we'll check the welds for you, and tell you they're cracked.... but we can't tell you any more.

For someone to tell you why they're cracked - you better be ready to hand over some big $$$. We also have a mechanical testing lab with failure analysis capability - but most failure analysis work runs to thousands of dollars.

"Getting them checked" any other way "by an expert" will mean it'll just be your word against theirs.

Of course, you might spend the $3-5K on failure analysis and find the failure analysis report tells you the suspension was poorly designed and that's why the shock failed, and that the original weld, poor as it was, was perfectly adequate....

I've seen this kind of thing happen.

Steve.

Gwagensteve wrote:

4WD Stuff wrote: personally if they were my shocks I wouldn't attempt to claim a warranty unless I had the welds checked.

Not stirring the pot at all, but do you know what this means? I've worked in the NDT industry for years and years and sure, we'll check the welds for you, and tell you they're cracked.... but we can't tell you any more.

For someone to tell you why they're cracked - you better be ready to hand over some big $$$. We also have a mechanical testing lab with failure analysis capability - but most failure analysis work runs to thousands of dollars.

"Getting them checked" any other way "by an expert" will mean it'll just be your word against theirs.

Of course, you might spend the $3-5K on failure analysis and find the failure analysis report tells you the suspension was poorly designed and that's why the shock failed, and that the original weld, poor as it was, was perfectly adequate....

I've seen this kind of thing happen.

Steve.

If that is the case I would post up on Outers and have a winge

The most alarming part of this is the "fuck off or I will dob you into the RTA" threat that was made.

It has made me think about buying a front bar from them now, it will not be ADR/Air bag approved in Australia, yet they sell it. If I have an issue and ask for warranty claim will they dob me into the RTA for a non-compliant front bar that they sold to me?

It really is poor form for a member of the 4wd community to threaten another member with an RTA inspection just to make them go away.

I will not deal with a company that makes such ominous threats to a customer of potential customer.

The general theme that received from this thread (apart from Rancho is crap and things were better in the old days ) is if you by from 4WD1 and want to make a warranty claim they will organsie an RTA inspection of your vehicle. Which even if you are good is still an anoying pain in the arse.

Caboose

droopypete wrote:This is the bit I have the most trouble with, sure he has the people skills of a house brick, but this is just plain malicious.
Peter.

ps nice truck Paul.

not kiddin.. have we named and shamed this company yet?

bogged wrote:not kiddin.. have we named and shamed this company yet?

above post,
4wd1

Remind me not to mess with Outers members

ive bought 4 Ranch RS5000's off "Kirk" before.

Had a bouncing issue with them and he blamed my suspension setup (ie torsion bars and coil springs).
figured it wasnt worth the arguement so i bought 4 new pedders foam cells and problem solved. the Rancho's were a waste of $755 and that salesman is a waste of space.

Cheers
Brenton

brenton1984 wrote:ive bought 4 Ranch RS5000's off "Kirk" before.

Had a bouncing issue with them and he blamed my suspension setup (ie torsion bars and coil springs).
figured it wasnt worth the arguement so i bought 4 new pedders foam cells and problem solved. the Rancho's were a waste of $755 and that salesman is a waste of space.

Cheers
Brenton

I bought a SWB with Rancho's on them. I was getting a rough ride on every setting so I changed over my coils to really soft ones. As you have already guessed it turned out to be the Rancho's.

Some people think they are good so they must have their place in the market.

Shane

can some one please explain why a rancho has a average price of
$60 in the us but in the land of being ripped off they are $140 with a exchange rate of 96.00=1aud who pockets the money is it the distributer or the retailer why do we get shafted

$60? more like half that.

when i was over there last i saw them for sale for $9

defmec wrote:can some one please explain why a rancho has a average price of
$60 in the us but in the land of being ripped off they are $140 with a exchange rate of 96.00=1aud who pockets the money is it the distributer or the retailer why do we get shafted

Freight, middle man plus retailer. I think they all want profit. This may be one reason why some people like to sell Rancho's. It might seem lucrative but there is always 4WD shops doing it tough.

Shane

its like everythings, alot of it comes down to import duties, import licenses, the billion taxes before you pay gst on it etc etc.
for example as a chippy, best price i can get on a coil nailer over here is 750, first site i look on in the US 360...
pays to know your stuff and buy over there, just dont rely on any warranty claims etc.

easy.

Foward received/sent emails to his boss.
Include the link to this thread.

Dont forget to CC it to the 'Kirk'



PS. The hi-lift wank-mobile statement was funny, thats the exact market 4WD1 seem to target...

j-top paj wrote:$60? more like half that.

when i was over there last i saw them for sale for $9

1) still overpriced
2) you would buy the lot at that price and Ebay them at $90 for quick sale.

Sadly the visual on the welds shows them to be defective. BUT they did outlast the warranty time ...

Bazzle

Unless the welding code the weld was originally welded to is known, it's not a visually defective weld. Its either strong enough or it's not.

I agree it's a nasty looking weld, but as I've said, there's alot of very nasty looking welds on a sierra chassis but that doesn't mean they're defective.

Any structural welding on a car in australia has to be done to AS 1554.1:2004 (generally category SP) yetmost factory welds wouldn't meet this code based on appearance.

It's not even defective if it broke unless it can be proven that it failed in normal service. If it's physically possible for the shock to be bottomed, for example, even if it's extremely unlikely, then the potential that the weld could see higher load than the manufacturer envisaged would defeat any claim to warranty based on the appearance of the weld.

I'm not trying to make this more complaicated than it is, but "defective" has a very specific meaning.

Steve.