Outer Limits 4x4 Board

i've got a 4 month old mazda 323 sp20 with 14000 kms, it has dropped some screws out of the butterflys in the manifold and some of the screws went into one cyl marking the piston, now here is the problem the dealership are recommending to mazda to just replace the piston i'm not happy with this, has any one got any ideas on how to get them to replace the whole motor. and yes this is the dealer i bought the car new from .

i used to work for mazda and they were always tightass on there warranty. basically you are going to have to yell and scream alot to get anew motor.


YOU WILL GET IT!!



NICK

who is the best person to yell and scream at the dealer or mazda australia ??????????????

NICK wrote:i used to work for mazda and they were always tightass on there warranty. basically you are going to have to yell and scream alot to get anew motor.


YOU WILL GET IT!!



NICK

Both. If one dosn't listen then the other will.

This dosn't sound like our local Mazda dealer!!!!!

One question I would be asking is, what other damage is there?
For a steel screw to damage a piston, it must have impacted on someting else, like piston to bore, piston to valve, piston to head, it must have been sandwiched between the piston and something.
And when communicating with either the dealer or Mazda Aust, make sure it is all on paper, (try and get email addys), keep a diary of times dates and names, and stay calm when talking to them, even when you want to jump down the phone and rip their bollocks off.
Check pamphlets and Mazda web sites regarding where Mazda make their engines (hi tech, state of the art, automated engine plants) and see if your engine will be rebuilt in the same environment, not some greasy wooden work bench at the back of the workshop with the aprentice doing most of the work, as build quality and Mazda's legendry reliability were reasons you bought a Mazda over a Kia in the first place, good luck and give em shit
Peter.

Put it all into a letter and give the dealer principal (ie guy who owns the dealership you bought from) the initial copy and give him a date to reply by. Then if you don't get satisfaction write to Mazda Australia (there should be an address in the owner's manual somewhere) and do the same with them.

If that doesn't help then get in contact with the Office of Small Business Claims (ie Consumer Affairs) and they'll want you to put everything down on paper and send it in to them. Don't forget to include what outcome you want. They then make calls on your behalf and put the pressure on.

Make sure you keep a good record of who you've spoken to, what they said and when they said it.

Goodluck. This sort of procedure has worked for me in the past.

droopypete wrote:One question I would be asking is, what other damage is there?
For a steel screw to damage a piston, it must have impacted on someting else, like piston to bore, piston to valve, piston to head, it must have been sandwiched between the piston and something.
And when communicating with either the dealer or Mazda Aust, make sure it is all on paper, (try and get email addys), keep a diary of times dates and names, and stay calm when talking to them, even when you want to jump down the phone and rip their bollocks off.
Check pamphlets and Mazda web sites regarding where Mazda make their engines (hi tech, state of the art, automated engine plants) and see if your engine will be rebuilt in the same environment, not some greasy wooden work bench at the back of the workshop with the aprentice doing most of the work, as build quality and Mazda's legendry reliability were reasons you bought a Mazda over a Kia in the first place, good luck and give em shit
Peter.

couldn't have put it any better myself....

It will be a fair fight but dont give up, they do after all have a reputation to uphold.

Kingy

the dealership is now suggesting to mazda aust. that they replace the no. 1 conrod, all pistons/rings/big end bearings and the head, still no luck with just a new motor . and dazz not naming any names but i did by local.

DAZZ wrote:Both. If one dosn't listen then the other will.

This dosn't sound like our local Mazda dealer!!!!!