RANCHO Warning

[Guy]

What Kirk Should have written was all there .. it just needed the middle bit removed.

Hi Paul.

Where the Rancho shocks have been specified for the application by Rancho or by 4WD1, we warrant the shocks where a customer has made a purchase directly from us for 3-years, with no restriction to the kms within the 3-year period.



This is a great fair-dinkum warranty, and the best in the industry.

For the short term you can probably weld the eye fitting back on with out damage. Some businesses that may be able to do this for you is Dobbin Engineering or 4Way suspension. Most professional engineering shops should be able to do for you.



Regards,



Kirk.

And I can understand why paul asked if it could be warrantied, as the weld is clearly faulty regardless of the application I reckon I would have asked for it to be warrantied .. whats the worst that can happen .. they say NO. If it was outright abuse that caused the failure and not poor workmanship on the suppliers part I certainlty would not be asking for warranty.

[droopypete]

was told I am a d-ckhead who didn't build it properly and if I wasn't careful he would contact thr RTA and have them check My truck over as it wasn't road worthy

This is the bit I have the most trouble with, sure he has the people skills of a house brick, but this is just plain malicious.
Peter.

ps nice truck Paul.

[jessie928]

so he was rude, big deal, just don't buy there again. he did answer the question. Bigger worries in life than a twit selling shock absorbers being somewhat offensive in an email or on the phone. And to say youd punch someone for saying that, that is way more worrying that peopleget that worked up and violent over something like that

see thats whats wrong with the world, people just act however they please, because other people just accpet the shit and try to get on with it.
Thats what happens in the court system too, people do as they please, they get a slap on the wrist and reoffend.

its amazing what a good clip over the ears can do for a persons attuitude.

even in schools, its pathetic that the teachers are scared of the students.

Jes

[j-top paj]

even in schools, its pathetic that the teachers are scared of the students.

bring back the cane

[get it up there]

so he was rude, big deal, just don't buy there again. he did answer the question. Bigger worries in life than a twit selling shock absorbers being somewhat offensive in an email or on the phone. And to say youd punch someone for saying that, that is way more worrying that peopleget that worked up and violent over something like that

see thats whats wrong with the world, people just act however they please, because other people just accpet the shit and try to get on with it.
Thats what happens in the court system too, people do as they please, they get a slap on the wrist and reoffend.

its amazing what a good clip over the ears can do for a persons attuitude.

even in schools, its pathetic that the teachers are scared of the students.

Jes

Couldnt agree more mate.. im far from being a fan of fighting.. but some people need a good smack in the mouth to bring them back to the real world. Attitudes like this fella has is totally wrong.. theres no need at all for it!!!! Hopefully his boss reads this thread, and he does get what he deserves. Nothing goes better than a bit of respect

[Gwagensteve]

Did you even read the thread? The sales guy is the owner's son. They have always taken it personally when their product is questioned (or have in my experience in any case)

Please don't drag this thread down with the "punching on" comments. You're not adding anything.

Steve.

[jessie928]

Did you even read the thread? The sales guy is the owner's son. They have always taken it personally when their product is questioned (or have in my experience in any case)

Please don't drag this thread down with the "punching on" comments. You're not adding anything.

Steve.

he picks up the phone in a business and deals with a customer, he e-mails them, Who cares a shyte if he's the owners son or mum. is that place a business or a preschool.

they have taken it personally? oooh i'll break out the tissue box and have a cry for him.

I have bought stuff from there before, and so have a few of my mates. But i can guarantee you one thing, NEVER again


JEs

[jessie928]

even in schools, its pathetic that the teachers are scared of the students.

bring back the cane

i had my fare share of the cane. Last one was in 1986, i copped a battery, hehehehe, but i did deserve it, i clobbered a kid that was bullying me all year at the end of year school assembly ( it was worth it).But i look back on the years at school and i respected the authority of my teachers, especiallt the deputy and the principal.

getting off track here but
this is what kids are lacking these days, an understanding of authority and the concept of punishment. I look kids these days , and thy donot care about their teachers, they donot respect them, they dont even flinch. they coudlent care less.

Most teachers will echo this sentiment..
They are sitting in the classroom and dealing with kids with " wooley gloves"


Soon you will rock up at macca's drive through and you will get abused for not being fast enough ordering.

its getting worse, not better.

Jes

[ISUZUROVER]

I am very unimpressed with the quality of rancho shocks - ESPECIALLY the quality of the welds holding the eyes on. A mate broke one eye off each shock the first trip out with his.

I would never buy them.

[HSV Rangie]

I am very unimpressed with the quality of rancho shocks - ESPECIALLY the quality of the welds holding the eyes on. A mate broke one eye off each shock the first trip out with his.

I would never buy them.

as above.

average shock with great marketing.

[Gwagensteve]

Seriously, can we try and keep this to some degree of tech or it's going to get bumped into general chit chat.

If you want to start a "back in my day" thread or a "what's wrong with a clip behind the ears" or what's wrong with the youth of today" thread please do it in chit chat (or read one of the millions of them bogged has started there already )

Some guy was rude in a shop. Outside of that there's some tech going on here about a well known product as a discussion. Let's keep it at that.

Thankfully, there hasn't been anyone defending how great this shop/Rancho's whatever is for it to really turn into a sh!t fight.

Steve.

[get it up there]

hehe, yes teacher

[macca81]

Thankfully, there hasn't been anyone defending how great this shop/Rancho's whatever is for it to really turn into a sh!t fight.

Steve.

i think rancho shocks are the best on the market, they cant be beaten. this occasion was obviously just a one in a million chance on the welds...

[defmec]

my ranchos seem fine and iv probably got more flex than the most of you .its all in how u design your suspension setup .why dont u just weld them up yourself .use a can of that instant freeze to cool it down right after u weld .it doesnt need that much of a weld

[whitemav]

I dont have a problem with the flex, the reason I bought them was they were one the the longer shocks on the market at the time. But the ride and general quality of them are no way near the flex they produce .
If I had my time again I would get something locally developed. Much better choice these days.

[mike_nofx]

Thanks for this thread!

Will need 2 sets of shocks in the near future. Ranch WAS on the list to be concidered. Not any more.

[rockcrawler31]

my ranchos seem fine and iv probably got more flex than the most of you .its all in how u design your suspension setup .why dont u just weld them up yourself .use a can of that instant freeze to cool it down right after u weld .it doesnt need that much of a weld

wouldn't that process case harden the weld? Therefore increasing the likelihood of it cracking/failing again. I would have thought that in a shock you would want the ductility of a slow cooled annealed mild steel.

i could be wrong

[chunks]

I agree that the response was rude.................but their point is sound (they just haev a crap way of expressing it......). They can't warranty anything fitted in a custom application. That's not unfair, it's just life. No body will warrant anything that's fitted outside of its specification............
Just my 2C.

Same 2C as mine

Ditto.

[joeblow]

Thankfully, there hasn't been anyone defending how great this shop/Rancho's whatever is for it to really turn into a sh!t fight.

Steve.

i think rancho shocks are the best on the market, they cant be beaten. this occasion was obviously just a one in a million chance on the welds...

haha....i like people with a sense of humour....

but really at the end of the day if you have alot of flex you will need a bigger bush than they offer, but there aint too many choises there.

[nzdarin]

With the constant bad PR Rancho's get, I can't believe anyone still buys them?????????

When I first started 4x4 I thought they were the shite, after I learnt thing or 2 I figured out they were just shit!

[Roctoy]

Hey Paul.

I was glued to your build thread as you were doing the truck and it is obvious that you have put more thought and professionalism into the engineering and physics side of your setup than any other suzuki build i've ever seen. Don't even take any notice of what this poor saleperson says.
Kirk is a pain in the ass to deal with, what can i say, if he was any further up himself he'd form a complete circle! This is prescicely why they put so much emphasis into their online shop.
Rancho's are a mass produced shock absorber now matter what spin they put on their marketing.
In saying that, i have run alot of rancho shocks on my trucks, with varying results and for their price they are an adequate product.

You would think in this day and age where the sales of any form of motorsport based products are suffering due to the cost of living the after sales service would be much better.

All he had to say was sorry, the products only carry a 3 yr warranty and you can take it to Glen to get him to weld it back up. Dissing anybody's truck is a dumb thing to do.

Go buy another brand of shocks. (But not Tough Dogs, that's another story altogether)

Chris

[WRXZook]

Just out of interest, the Rancho shocks on the Sierra I bought off Steve Azzopardi have had the eyes cut off and replaced with Commodore panhard rod eyes, and nicely welded by (if I recall correctly) Allsprings at Morebank. They also did the spring over conversion on the shocks.

[brad-chevlux]

OK so now we know their rules. PLAY BY THEM.........

when you buy a set of shocks for your custom setup, find out what the standard fitment is.

then if you ever have a problem with one tell them that you fitted them to your XXXXXXXX (what ever the listed aplication is) and claim warrenty.

[j-top paj]

yeh ranchos are crap, theres heaps of better shocks out there

if they can sell them for $9USD in the states then why do we pay the ridiculous prices we do over here?

mass produced crap i say

[droopypete]

my ranchos seem fine and iv probably got more flex than the most of you .

That is a big statement, does your dad own a shock absorber shop?
Peter.

ps

[bogged]

ranchos worst shocks ever had. most failures x4 than any others I've had.

[DUDELUX]

i was thinking of putting ranchos(5000) on my lux as i thought they were pretty good but im really glad i read this thread and am now going to look at other options. what are good shocks to use?? someone said tough dog is a whole other story??

[ISUZUROVER]

i was thinking of putting ranchos(5000) on my lux as i thought they were pretty good but im really glad i read this thread and am now going to look at other options. what are good shocks to use?? someone said tough dog is a whole other story??

Bilstein and Koni are some of the best, but not sure if they make shocks for your application.

[Suspension Stuff]

i was thinking of putting ranchos(5000) on my lux as i thought they were pretty good but im really glad i read this thread and am now going to look at other options. what are good shocks to use?? someone said tough dog is a whole other story??

Bilstein and Koni are some of the best, but not sure if they make shocks for your application.

If you can hold on another month or so there is some shocks coming out that would suit depending on what length Rancho shocks you had.

They will have heim joints as an option. They will be 41mm bore, 60mm body, massive 22mm shaft, 2mm thick inner and outer body, 12 way adjustable with a solid steel adjuster that won't break off. It will have female threads at each end so you can screw in the end you want to suit the vehicle including the heim joints. Lengths available up to 800mm extended at this stage, longer ones will get made if we think we can sell them. Boss are bringing them out. They are a foam cell shock and they can be run up side down so there is less unsprung weight.

They are on a slow boat and still have to go through customs so they may be available in a months time. Price will be comparable to Rancho's.
They will be exclusive to Suspension Stuff - I wish

Shane

[zagan]

Your problem is that your telling a sales guy that a weld has broken, and showing him pics won't mean much to him.

anyway, you should take it out to a shop and get them to take a look then based on what they say... maybe hit up rancho direct without saying anything about your setup but let them know what a shop has said about the welds.

with simply looking at the pics 1 weld has failed, it's cracked in the middle of the weld, if a weld has been done correctly, that shouldn't have happened.

Also looking at the same weld it's rusted in where it has cracked so it might have been broken for quite some time, before your've really belted it which is the dent in the eye.

The weld on the other side has held but it's only done half way and the un-welded side has started to pull away due to the stress.

Really that shock if done properly should be leaking oil or have no oil in it at all, as the metal around the welds should have cracked rather than the welds.

Thougjh in saying that having the welds fail have probably allowed you to get back home.