PROCOMP VIC

Post by **BIg StEvE** » Sat Jun 25, 2005 11:04 am

WTF is with procomp lack of answering the phone this morning.

Want to know opening hours for Ringwood store for today(saturday). Can anyone tell me whats goin on?

cheers

steve

Post by **siklux** » Sat Jun 25, 2005 11:27 am

before you get your undies all tied up in a knot, they are closed this saturday cause they are in a comp this weekend. Normal hours are 8-530 monday til fri and 8-2ish saturday, later if required.

Post by **BIg StEvE** » Sat Jun 25, 2005 5:30 pm

Damn! Cant believe they dont have enough people to cover in this situation! Oh well seems like they lost a sale!

thanks siklux

Post by **sootygu** » Sun Jun 26, 2005 10:16 am

I have been waiting for the Narre store to answer an email for 2 weeks. The service I have expereinced from time to time is very ordinary. You wonder how much more buisness they could do if they had good customer service.

Post by **YankeeDave** » Sun Jun 26, 2005 10:44 am

i waited 6 weeks for them to get back to me on a suspension set, so i just bought it else where

Post by **Strange Rover** » Sun Jun 26, 2005 11:17 am

Im guessing people that send an email and then wait 2 weeks or make an enquiry and then wait 6 weeks without further contact probably dont get good customer service anywhere.

I mean if you just sent an email and you dont dont get contact or chase it up thats your fault - it probably got deleated along with all the other crap that gets sent on the internet.

And whats the deal with waiting 6 weeks?? What was supposed to happen?? If the guy said he was going to get back to you in a few days and he didnt then chase him up. What do you think that its been 6 weeks now that he is sure to give you a ring - why dont you wait another month - after another month Im sure you will be on the top of his things to do list....

If you really want something ring the fawkers up - it isnt that hard!! (excpet when there a 4wd competition on it seems

)

Sam

Post by **siklux** » Sun Jun 26, 2005 6:45 pm

the Ringwood store hasnt been able to recieve any emails from the website. all the emails addressed to ringwood were and are going straight through to Narre and they havent been getting pasted on. I an agree, who the hell would wait for 6 weeks to hear back. Its pretty easy to call up and get your answers straight away most times!

Post by **YankeeDave** » Sun Jun 26, 2005 8:10 pm

I called procomp every week, and they said everytime. .

"was going to call, having trouble getting the springs, I'll call you as soon as they come in"

wasnt even a difficult product, 4" springs for GQ dobinson

I never sent an email, and went down once after 2 weeks to see what was going on
So eventually i went some where else.

Post by **siklux** » Sun Jun 26, 2005 8:13 pm

i have been going to the Ringwood store since it opened and have had nothing but good help, and learnt alot.

Post by **YankeeDave** » Sun Jun 26, 2005 8:17 pm

My experience was with the Narre Warren store

went back and got simex tubes fitted to my tyres and they were good then.

Post by **BIg StEvE** » Sun Jun 26, 2005 8:45 pm

ok people i was not trying to cause a fuss but i really needed to know what was going on. I now know why they werent open and thats all well and good. Its up to them weather they want to be open to except my purchases. They were not open so they miss out!
I would have thought saturday should be an important morning to be open.

siklux hates to be bias!

Post by **siklux** » Sun Jun 26, 2005 9:38 pm

its not a case of being Bias, im just giving you the facts you wanted to know. Also to put a stop to the shit talk that can snowball on and on with the result of Procomp getting a bad rep. just cause they took a Saturday off to Compete in an event.
Not speaking for them, but i can be fairly confident that with you taking your purchases elsewhere, may well have saved them from your whining down the track

Post by **BIg StEvE** » Sun Jun 26, 2005 10:15 pm

siklux wrote:its not a case of being Bias, im just giving you the facts you wanted to know. Also to put a stop to the shit talk that can snowball on and on with the result of Procomp getting a bad rep. just cause they took a Saturday off to Compete in an event.
Not speaking for them, but i can be fairly confident that with you taking your purchases elsewhere, may well have saved them from your whining down the track

Oh dear no need to get all defensive here. I said thanks for letting me know what the go was! Everyone else that wants to shit can a company can do it cos it aint got nothing to do with me. I only wanted to know where they were cos they still had an open sign on the door when i drove there. As for the bias JOKE i was trying to lighten up the subject!

Post by **siklux** » Sun Jun 26, 2005 10:35 pm

ok sorry, i have heard others shitcan procomp and in these other cases they were false things that had been passed on and i just think that a new company(or store) doesnt need it to be made any harder. Sorry.

Post by **sootygu** » Mon Jun 27, 2005 7:49 am

Strange Rover wrote:Im guessing people that send an email and then wait 2 weeks or make an enquiry and then wait 6 weeks without further contact probably dont get good customer service anywhere.

Sam

Why should you have to ring, if the company has an email address on their web site it is their responsibility to reply or why have one. Remember that we are the customer and if and companys service is half reasonable they would reply with a response.

Post by **80diesel4play** » Mon Jun 27, 2005 8:56 am

sootygu wrote:
Strange Rover wrote:Im guessing people that send an email and then wait 2 weeks or make an enquiry and then wait 6 weeks without further contact probably dont get good customer service anywhere.

Sam
Why should you have to ring, if the company has an email address on their web site it is their responsibility to reply or why have one. Remember that we are the customer and if and companys service is half reasonable they would reply with a response.

Ultimately you run a business to make money, therefore your PRIORITY SHOULD BE THE CUSTOMER. if you do not have enough time to service your customers you have a problem. Because if you don't then they will get serviced elsewhere. This is a business rule every business should understand.

Post by **siklux** » Mon Jun 27, 2005 4:53 pm

if you read throught the other replies you will see that there emails have not been getting pasted on from the Narre store.

Post by **bad_religion_au** » Mon Jun 27, 2005 5:04 pm

well i emailed the narre store and got no response, why didn't i ring? because i'm doing a preliminary pricing of a couple of things, and it's an STD call.

last time i called and asked about hire tires they put me on hold for 30 minutes, after which i hung up cause i wasn't that desperate.

fair enough i'm sure their great to deal with, but they can either take on board the fact that their communication with the customer appears to be a concern to some, and straighten out their business in that regards, and make more $$ from more customers, or keep going as they are, and good luck to them.

Post by **Tiny** » Mon Jun 27, 2005 5:06 pm

I find email can be difficult sometimes because it can get caught up with the 100odd spam email that sometimes come hrough when you have a website. its easy for email to get lost. If nothing else a quick phone call and confirm they have received is helpfull and then no action is slack but dont reley on email alone

I deal with pro comp sometimes for something a customer wants and they are alsways helpfuill for me

Post by **Arron nz** » Mon Jun 27, 2005 6:32 pm

If I were an owner or manager of one of these two procomp stores I would be very happy to be getting this feed back, sure I would be more happy to be getting good feedback but at least they now know and have a chance to improve. It sounds as if there follow up is in need of some attention. I follow up on all customers no matter weather I think they will spend a $ or not, worst case is that they will remember that I gave good service. As far as the email goes, you should not have to ring as well, thats just silly. let it also be said that nobody is perfect and we might all foreget somebody or something once in awhile. Providing that the service was good, I would be happy to be dealing with a company that is passionate enough to forego some profit in order to be out there doing it.

This thread is way off topic.

Cheers.
Arron.

Post by **V8 Middy** » Tue Jun 28, 2005 7:11 pm

Just to try and balance it out a bit, I got excellent customer service from Procomp Naree Warren.

Was looking to fit 35's so went down there and with no guarantee of a sale, they mounted one up to a rim for me and fitted it to make sure it would clear the steering etc. Laid down my cash a week later, got all 4 fitted. Went to get the 35's engineered and was told the rims needed to be at least 8.5in. The guy at procomp had my money and could have ignored me but instead, he got out the tape measure and the camera and emailed me photos proving the size of the rims. I nowhave my eng cert.

His name was Paul.

I hope someone else can back them up a bit too!!

Post by **bogged** » Wed Jun 29, 2005 12:33 am

Its like all stores Arb, tjm, oppo lock, cheezy, etc etc, there are good and bad stories.

Personally I havent had any issues with PComp, but that was when Locky was there.. Spoken to them at Wandin and got the right answers.

... but on other hand, dude in our club had nightmare with a suspension lift... but was sorted out in the end. He went to Aaron Carlton in the end to get it sorted.

As Sam said, why wait 6 weeks - couldnt have been in a hurry. Theres plenty of other stores around.

As for waiting on hold for 30 mins, your braver than me, 10 TOPS and I would have hung up, specially STD rates.

The Procomp dudes will get this feedback, they are on this forum regularly. I reckon they take it on board.

Post by **bad_religion_au** » Wed Jun 29, 2005 10:19 am

i should clarify, the 30 minutes on hold was before i moved to adelaide, so it was a local call....

now i won't ring them due to STD charges etc

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