A WARNING TO ALL USED CAR BUYERS

[bushytas]

ANYONE BUYING A USED CAR AND OFFERED EXTENDED WARRANTY FROM (AUSTRALIAN VEHICLE WARRANTY GROUP) DONT TAKE IT.
TAKES 3 MONTHS TO GET THE WORK DONE AND THEY ARE A HAND FULL TO TRY AND GET ANYTHING DONE THREW THEY TRY AND GET OUT OF PAYING FOR EVERTHING THEY CAN ASK FOR ANOTHER GROUP FOR WARRANTY
has any one else had bad dealings with other warranty groups

[RockyF75]

just dont buy from a dealer full stop

[badger]

your lucky they repaired yours AVWG voided the warenty on my triton due to a 2inch lift and 31's
i fail to see how that caused the hydraulic lifters to seize. not the alternator to die but ok

[TimMQ]

bugger. I opted for the 3 year blue sapphire

Suppose that means i cant lift it for 3 years. fark that.

Might have a chat to them.

Anyone else have problems with them?

[TimMQ]

Ok, heres one for you...

Taken from their terms and conditions.

"In terms of the age of the vehicle, please be aware that if your vehicle:

is over 15 years of age you will not be able to purchase a 1, 3 or 5 year Sapphire Warranty, or a 1, 3 or 5 year Sapphire Blue Warranty; "

Well....... my 1990 landcruiser is 17 years old. i bought it a month ago and they gave me a saphire blure warranty.

I rang them a few days ago and said whats the go, they said the paperwork hadnt gone through yet and to call them in a week.

Let the fun begin

[TimMQ]

one more.....

"This contract only covers the breakdown of specific Covered Components listed for your product. Please refer to the Covered Components table provided in the Significant Benefits section on page 2. The contract does not cover repairs to components of the vehicle in the event that they are faulty, worn out or damaged."

WTF? the only reason a part would be replaced is if its faulty, worn out or damaged?

[CRUSHU]

They aren't the crooks, you are the dumbass that said "Yes Thanks!!" when they offered it to you.

I s'pose you didn't test drive the car either? Did you lift the Hood and look for trouble?

[TimMQ]

lol

[TimMQ]

the car is mint so i couldnt give a rats arse about the warranty. I will probably intentionally void it anyway.

I do however find it laughable that they can sell a warranty for a car that by their own standards shouldnt be covered.

"This contract only covers the breakdown of specific Covered Components listed for your product. Please refer to the Covered Components table provided in the Significant Benefits section on page 2. The contract does not cover repairs to components of the vehicle in the event that they are faulty, worn out or damaged."

WTF? the only reason a part would be replaced is if its faulty, worn out or damaged?"

I think that post pretty much speaks for itself.

The smartness of my arse was never the topic of my posts.

[RockyF75]

the car is mint so i couldnt give a rats arse about the warranty. I will probably intentionally void it anyway.

I do however find it laughable that they can sell a warranty for a car that by their own standards shouldnt be covered.

"This contract only covers the breakdown of specific Covered Components listed for your product. Please refer to the Covered Components table provided in the Significant Benefits section on page 2. The contract does not cover repairs to components of the vehicle in the event that they are faulty, worn out or damaged."

WTF? the only reason a part would be replaced is if its faulty, worn out or damaged?"

I think that post pretty much speaks for itself.

The smartness of my arse was never the topic of my posts.

If that is indeed what the contract says, take it to ACA, they will love it. Might even get on TV (slip in some sublt pro 4x4 comments too )

[CRUSHU]

I do however find it laughable that they can sell a warranty for a car that by their own standards shouldnt be covered.

The Insurance company didn't sell you the warranty, the car yard salesman did. And obviously he is a good salesman!!! What is his name, my work should poach him, we could do with someone who can sell ice to eskimo's!

[TimMQ]

when i spoke to them about it they said "well, if the rep picked it up it 'should' be ok". A representative of their company?

I admit to not going over the warranty with a fine tooth comb, so you can move on from that mate. Im sure its fun trying to make someone look silly over the internet but it wears thin.

I am also aware that car salesman can be dishonest. Usually by omittence though, not actively lying. It is a written, signed agreement.

If you would knowingly recommend a bloke to your work, who will falsely represents your company and give it a bad name, you should be fired.

I guess some good old fashion honesty and getting what you pay for is asking too much these days, its a pity.

[CRUSHU]

In these days of telemarketing, spamming, contracts and other low brow sales techniques, you cannot expect to walk into a the lions den and expect "some good old fashion honesty and getting what you pay for".
Maybe you should have taken your Mum and Dad with you, so they could make sure you didn't get duped.

Sure this guy may need some training in basic ethics, but he obviously can sell anything to anyone, so why shouldn't I reccomend him to my company?

At the end of the day, you didn't get duped, you got exactly what you asked and paid for, they car, and a basic warranty that does actually cover you for about 50% of the things that can go wrong.
Did you expect to get a manufactures style bumper to bumper warranty from a corner car yard, for a couple of hundred bucks? So you could claim 10 times it's value in 2 years? They are a business, not a charity, they don't just give away money and good feelings.

At a Franchished dealer, eg Holden, they do offer an extended warranty, that is basicly bumper to bumper, just like the manufacurers warranty, with the only stipulation being that it be serviced at the selling dealer, unless modifications or damage cancel part of it.

So not all aftermarket or extended warranties are crap, but you can't buy anything on it's name.

I wasn't trying to make you feel silly, but it sh1ts me when people cry hard done by from car yards, when they should know what they are getting into, much like phone/cable TV contracts etc.

[TimMQ]

Im not calling hard done by, as you said, it was only a couple of hundred dollars.

The main reason i even asked for the warranty was to see their reaction. I figured it might give further indication of the condition of the vehicle. I mean, they wouldnt upgrade and extend warrant a car that has major problems. In that respect it was a good move because i got what appears to be a great car. If thats the only purpose the warranty served then it was worth it.

Thankyou for the decent reply this time, hard to listen to someone whos full of one liners and wise cracks.

call it a night hey

[Mark2]

Warranties are cream for the saleman and they also help to sell vehicles by persuading buyers that the car yard has confidence in the vehicle.

I had a 'free' warranty thrown in once (after I negotiated the best price I could). It wasnt valid for vehicles with over 200,000 and the hilux had 199,500 on it when I bought it. .
How would you feel if you'd 'paid' for the warranty?

[Rb25sil80]

Im not calling hard done by, as you said, it was only a couple of hundred dollars.

The main reason i even asked for the warranty was to see their reaction. I figured it might give further indication of the condition of the vehicle. I mean, they wouldnt upgrade and extend warrant a car that has major problems. In that respect it was a good move because i got what appears to be a great car. If thats the only purpose the warranty served then it was worth it.

Thankyou for the decent reply this time, hard to listen to someone whos full of one liners and wise cracks.

call it a night hey

I think you'll find it doesnt cost the car yard a cent if you claim on warranty. Hence you can get a warranty on anything. They sold my old car with a warranty, it had a blown headgasket. I bet that woulda cost the warranty mob a few dollars! At least I hope so!

[badger]

if he sold u a warenty that is void by default due to the age of the car why would he care if it was a rolling death trap? it was never covered anyway:P

[TimMQ]

you have a point. Obviously my fault there for not looking at the details closer. Wonder if thats legal?

Fuggit

[philhod]

My missus bought an EF fairmont about 18 months ago and was covered with the AWN (Australian Warranty Network). Thank God she was because she had nothing but trouble with that car and they came to party and repaired it every time. New Radiator, new alternator, 2 power window regulators and motors and the auto transmission.

She since sold that lemon and now has a company BA Falcon, so won't have to worry again.

We were told that warranty wasn't worth the paper it was written on, but all praise for the AWN they saved her quite a bundle.

[CWBYUP]

I do however find it laughable that they can sell a warranty for a car that by their own standards shouldnt be covered.

The Insurance company didn't sell you the warranty, the car yard salesman did. And obviously he is a good salesman!!! What is his name, my work should poach him, we could do with someone who can sell ice to eskimo's!

I must just be a shit sales man then, I am a manger of a bussiness that aftermarket products for utes and I would preffer someone not to buy one of our products if it dosent suit them.

We pride ourselfs on trying to give the customer the bust possilvle solution to there wants and needs. It just gives you the s&$ts when you find out / relise that someone is trying to pull your leg / bulls!^t to you.

Nick

[Jimbo]

I bought a warranty through "Australian warranty company" for $500 2 years ago when i got my surf.

The dealer specifically said that i was allowed to to oil changes myself as long as they were every 5000km. Anyway i decided to give them a call a few months later an as soon as i told them that i had changed my oil myself they cancelled the whole warranty and i lost my $500.

They are not worth the paper they are written on. And yeah dont buy from a dealer

[ISUZUROVER]

As always, the best way to sum all this up is with a simpsons quote:

"extended warranty - how could I lose"

From when Moe put the crayon back in Homer's brain to make him stupid again. Never bought an extended warranty, never plan to.

[markil]

As always, the best way to sum all this up is with a simpsons quote:

"extended warranty - how could I lose"

From when Moe put the crayon back in Homer's brain to make him stupid again. Never bought an extended warranty, never plan to.

Gotta love the simpsons

[grimbo]

"This contract only covers the breakdown of specific Covered Components listed for your product. Please refer to the Covered Components table provided in the Significant Benefits section on page 2. The contract does not cover repairs to components of the vehicle in the event that they are faulty, worn out or damaged."

WTF? the only reason a part would be replaced is if its faulty, worn out or damaged?"
:

no a warranty will cover certain things for undue breakage etc but components on a vehicle wear out like tyres etc, so obviously you can't claim them. Faulty would refer to parts that are covered by there own fault warranty not the vehicles (if you get what i mean). And the damaged part is is if you smash into something and damage the component that isn't covered by the warranty.

[bushytas]

well all i can say is if you get given a warranty with your car make sure its what you want and covers every thing in the car and i know a lot of people out their have never had anything to do with warrantys so its just a big warning to the lot of us that havent had much to do with car sales and warranty groups i hear swan are worth going with for car warrantys but take my word never have anything to do with the group i have to deal with for the next 6 months or so

[RockyF75]

I bought a warranty through "Australian warranty company" for $500 2 years ago when i got my surf.

The dealer specifically said that i was allowed to to oil changes myself as long as they were every 5000km. Anyway i decided to give them a call a few months later an as soon as i told them that i had changed my oil myself they cancelled the whole warranty and i lost my $500.

They are not worth the paper they are written on. And yeah dont buy from a dealer

So did you deliver the old sump oil to their office. And take the empty container home with you?

[Jimbo]

To cut a long story short i took the car to a mechanic who then went bankrupt and pretty much put my car somewhere where i couldnt find it......3 months later insurance paid me out!!!


Jimmy


(much more to it than that but u may have heard of the business "Hardcore 4x4" ......i'm one of their stories.

[sudso]

I bought my Rodeo from a new/used dealer nearly 2 years ago. It had done 220,000 so they couldn't give the 3 month warranty (required by law here in SA if under 200K) but I talked them into it anyway. It's a basic warranty that just covers mechanical faults (OEM only) but as it turned out they could have given me a 2 year year warranty and i wouldn't have needed it.

When buying from a dealer it pays to get as much info and background from the previous owners as possible, which is what I did and I was confident I knew what I was getting.

Cheers, sudso

[DIRTY ROCK STAR]

im a fan of buying private and its all on you then...
but what you save can fix some stuff....
and u know its done right.

[waynejo1]

just cancellel the policy and get the remainder of your money back thats what i did