You wouldn't hear a lot of the complaints or problems as you didn't make the product so why bother you with its faults. I bypassed the store I bought mine from and went straight to the manufacturer with my problem as the store just sends it to them anyway. That didn't help me as they had the worst customer service I have ever encountered, but that's another story. (just stating a fact about how my case was handled, not implying they always have bad customer service as I have heard different from other people.)BBM Rick wrote:I just went and checked our sales figures on RTC's. We have sold over 1000 of these, and I reckon I could count the number of "comebacks" or gripes on one hand.
My guess is if it isnt working properly for you , it may be installed incorrectly (which is VERY easy to do).
If they were as crap as some say, we would be very busy processing warranty claims and refunds, but i cant even remember the last time one came back.
As Harro says, the new adjustable damper is the ducks nuts, maybe check it out?
Rick.
What would you tell a customer that did bring one back just because they were unhappy with its performance? I can't see any store offering money back for an item that just didn't live up to the customers expectations. So what do people do? They don't bother taking it back because they know nothing will happen, but they do proceed to tell anyone and everyone what a waste of money the product is and how unhappy they were with it. Case in point, this thread.
I have had small and large RTC dampeners and was disappointed with both. A normal heavy duty dampener does a better job and costs less so I recommend to people who ask for opinions regarding them to ignore the advertising hype, save their money and get a normal steering dampener.