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OKOFFROAD, problems!
Posted: Fri Mar 19, 2010 7:24 pm
by crankycruiser
anyone else had problems with okoffroad?
I have just purchased two sets of winch ropes and fairleads from them...
So i payed with a mates credit card... they told me to use pay pal as i wasnt the cardholder. so ok.. i use paypal... no worries...
then my mate gets 2 charges to his credit card, one from paypal and one from OKOR direct.... so i sent them an email to let them know...
and wouldnt ya know it... I havent been able to get a reply email for 2 weeks.....!
anyone else dealt with these guys? I thought they were supposed to be pretty good?
Ray
Posted: Fri Mar 19, 2010 8:49 pm
by DNA Off Road
Hey Ray,
Cannot beat a phone call to sort things out...
Cheers
Posted: Fri Mar 19, 2010 9:51 pm
by grimbo
speak to your bank about the double charging, they should be able to help sort it out
Posted: Fri Mar 19, 2010 10:41 pm
by crankycruiser
DNA Off Road wrote:Hey Ray,
Cannot beat a phone call to sort things out...
Cheers
bit hard atm, cant take fone to work or use one at work, and its 3am their time when i get home..
cant see why it can be sorted thru email either!
Posted: Sat Mar 20, 2010 1:57 am
by alien
get your mate to call the bank - they can reverse CC charges... paypal can also do it if you lodge a complaint with them... as i doubt after lodging a complaint you're going to see your order anytime soon - might as well get all your $$$ back and order elsewhere...
then again might be an innocent error... but if they aint answering, assume the worst.
Posted: Sat Mar 20, 2010 11:56 am
by bru21
I have used them without any drama's
Posted: Sat Mar 20, 2010 12:22 pm
by chimpboy
I would be amazed if they didn't just sort it out for you. Get on the phone but don't worry about it too much yet, I would almost guarantee it is just an error.
Posted: Mon Mar 22, 2010 7:06 pm
by crankycruiser
finally got an email back.. have been on spring break fora week apparently...
Posted: Tue Mar 23, 2010 8:47 am
by bazzle
Posted: Tue Mar 23, 2010 7:21 pm
by crankycruiser
they said it was an accounting error, still havent seen the money back in the bank yet tho
im sure they will fix it tho
Posted: Wed Mar 24, 2010 6:00 am
by Auto-Craft
Joys of saving a buck on the internet.........
Posted: Wed Mar 24, 2010 11:59 pm
by Pat Murray
Have only had excellent service from OK Offroad.
Posted: Fri Mar 26, 2010 5:07 pm
by danaz
I've got stuff from them before and no problems. It's probably just an honest mistake double charging you, I agree that no response to your email after 2 weeks is a bit average but they've probably got 500 emails coming in a day and it's possible they just missed yours. I'd try emailing again, but as said earlier, you can't beat a phone call for sorting something like this out.
Posted: Sat Mar 27, 2010 8:45 pm
by crankycruiser
Problem has now been solved.. money is back in the bank where it should be!
