SuperiorEngineering wrote:I do remember this order and i think from memory we had a few customers waiting a long time for their shocks , you included and we had to give the shocks to another customer that had been waiting longer, i do not know why you would have been told they were sent but , that would have been a Sales man's error/ mis communicationsteel wrote:SuperiorEngineering wrote:It is dissapointing you could not get the products when you wanted them.steel wrote:I tried for 2 months to get some SRC shocks.
Superior engineerings customer service was piss poor.
They've got some good products, but their name is turning to shit in the West
Unfortunately we had way more interest in the shocks than we expected and we were left short of stock many times.
We have been trying to get WA shops to hold Stock for us to save time on delivery but the shops just wait for orders from customers then send the order from us.
If their were more WA shops with stock we could have pointed you to them but unfortunately their was not.
There was no reason why dealing with you guys direct shouldn't have worked.
Over a 3 week period, i was told 3 times that my shocks had been sent and were on their way.
On the 4th enquiry i was told that no, my shocks hadn't been sent, but you were setting the valving and sending them off that afternoon.
2 weeks later another enquiry and i'm told that you're out of stock, and i'll have to wait for the next shipment to arrive.
Yeah right, i reckon you got a more important customer.
Funny thing is, i'd still have a set of them SRC shocks, coz they're the only product of their kind for Patrols, coz i ended up with a lesser shock.
I do not say there are more "important" customers as all our customers are important to us, it's just been unfortunate that there was a customer waiting longer, i would hope if the placeing was revesed you would feel you should get them first.
Any way PM sent to you with an offer for you that i am sure you will be happy with.
Thanks for the great offer, it was actually Chris from Loktup who was making the frustrated phone calls, so i'll be sure to drop in on him with a carton so he can enjoy too.